Voltage solutions make anytime, anywhere business communication easy to use and painless to deploy, so you may never need any additional assistance with our products. However, if you do require help, you will have access to professional systems and solutions engineers to get answers.
Comparison of Support Features
Voltage Security offers two options for support depending on your coverage needs – Standard and Premium.
|Submit, Update & Monitor Online Help Requests||YES||YES|
|Response Times||4 hours||2 hours|
|Designated Solutions Engineer||N/A||YES|
|Help Desk Package||YES||YES|
Contact Voltage Customer Support for issues relating to:
Voltage SecureMail Mobile Edition:
- If you have an app for Apple iPhone and iPad devices, contact: email@example.com
- If you have an app for Android device, contact: firstname.lastname@example.org
- If you have an app for BlackBerry devices, contact: email@example.com
All Other Products:
Public Knowledge Base
If you have questions about our security products, you can access our public knowledgebase and perform keyword searches related to your inquiry.