Improving Customer Service, Enhancing Brand
and Lowering Costs with Secure B2C Communications
DURATION: 1 hour
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In today’s competitive environment providing the best
possible customer service is critical. With over 440 consumer
data breaches in the past 2 years, this not only means providing
a responsive customer service organization, but a secure one
as well. Email has long held the promise of being the answer
to low-cost, rapid customer service. However, without both
data security and protection from phishing, email is limited
as a trusted customer service communication channel. This
webcast covers:
- Strategies for success in leveraging secure
email in a customer service environment
- How email can be used to lower costs and enhance customer
service
- Security and trust challenges with
standard email
- Keys for B2C Secure Email Success
- Case Study: How a large
media company saved millions with Voltage SecureMail for
electronic statement delivery
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Steve Katz
President
Security Risk Solutions
A prominent figure in network security and the world's
first Chief Information Security Officer, Katz is widely
regarded as one of the discipline's thought leaders.
In addition to his roles since 1985 as the senior security
executive for JP Morgan, Citibank/Citigroup, and most
recently Merrill Lynch, he has been a force at both
industry and government levels in raising the visibility
and shaping the direction of the security industry.
Well known and deeply respected within both the financial
services and security industries, Katz has testified
to Congress on information security issues, was appointed
as the Financial Services Sector Coordinator for Critical
Infrastructure Protection by the Secretary of the Treasury,
and has spoken at numerous industry conferences. He
also has served as a Founder and Chairman of the Financial
Services Information Sharing and Analysis Center, Chairman
of the American Bankers Association Information Systems
Security Committee, Vice Chair Financial Services Roundtable-BITS
Security and Risk Assessment Committee, and Member
of both the New York Clearinghouse Banks Data Security
Officers Committee, and the Securities Industry Association
Information Security Committee.
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