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Frequently Asked Questions


Why do I need to encrypt my email and files?

Email and file encryption is a proven approach to protecting sensitive information. In many cases encryption is necessary to ensure you are protecting client or patient information, in other cases because you need to protect intellectual property or other information that is confidential. Aside from the security and confidentiality concerns of using email in day-to-day business, email and file encryption is being adopted by growing numbers of users because of compliance issues. Specifically, legislation such as Sarbanes-Oxleyand the Health Insurance Portability and Accountability Act (HIPAA) have imposed stringent rules on the ways in which personal financial data and health information can be transmitted and shared. Firms failing to comply with these laws face severe sanctions and fines. In addition, the European Union and other international bodies have enacted privacy legislation that is affecting firms doing business overseas. For these reasons a secure email and file capability is now an essential tool for doing business at most publicly traded companies, firms providing health care or financial services, insurance companies, and the professional firms servicing these industries.

The HPE SecureMail Cloud addresses such common business requirements as:

  • Complying with HIPAA, SOX, SEC 17a4, SB1386 and security mandates for data privacy in states like Massachusetts and Nevada.
  • Ensuring that messages are delivered to recipient inboxes.
  • Eliminating parallel data stores of email or user credentials.
  • Ensuring user buy-in through seamless integration with existing infrastructure and ease of use.
  • Streamlining key management and support.

Do I need to worry about regulatory compliance with my email?

Most likely you do, especially if you use email to transmit sensitive data such as personally identifiable health information or financial data such as compensation information. We should note that the ability to conduct business electronically while ensuring compliance with regulations such as GLBA and HIPAA isn’t just about avoiding liability. In fact, it opens up a number of business opportunities by fostering faster, lower-cost client and patient communication, and doing away with courier expenses. For clinicians, attorneys, financial consultants and many other professionals, this kind of secure communications channel can add value in many ways-especially when the encrypted email service is easy to use.


Can Large Enterprises use the HPE SecureMail Cloud?

Yes. Outsourcing has become a common requirement for large organizations and the HPE SecureMail Cloud is the perfect solution to meet this need. “Enterprise Edition” gives an enterprise a unique cryptographic master key and custom branding, policies and configuration that provides the versatility inherent in HPE Identity Based Encryption(IBE). HPE also offers Enterprise Edition customers the option of using the HPE SecureMail Connected Gateway, to enable policy based encryption as email is sent to external recipients.

– Click Here for the Enterprise Edition Datasheet

– Click Here for the Enterprise Edition Presentation

– Contact us for pricing and how to get started


How do I get started with the HPE SecureMail Cloud?

Create an account on the HPE SecureMail Cloud, download and install the plug-in or use the Zero Download Messenger and you will be sending secure email and encrypting files to anyone you wish in minutes.

Click Here to start a Free Trial

or

Click Here to purchase a subscription

Click Here to Download HPE SecureMail software.

The HPE SecureMail Cloud supports the following environments:

Microsoft Outlook 2007 and 2010 on
Windows XP, Windows 7 and Windows 10
Apple iOS, Android and Blackberry mobile devices.

The HPE SecureMail Cloud also requires that you have the latest Microsoft service packs and security updates for Windows and Outlook.

You can get the latest updates here:

MS Windows Updates

MS Office Updates


How do I purchase with Paypal?

Paypal allows you to purchase licenses by credit card or with funds in your Paypal account. If you have a Paypal account but wish to pay with another credit card, you should log out of Paypal prior to your purchase. You can then click a link on the Paypal page that says something like “Don’t have a Paypal Account?” to use a credit card. If you continue to have problems with Paypal, please see the Official Paypal Help for assistance.


How many licenses do I need for the HPE SecureMail Cloud service?

You will need a separate license for each email address you want to use with the HPE SecureMail Cloud service.


Can I send secure email without Outlook or Outlook Express?

YES! If you don’t use Outlook or Outlook Express, you can simply log into the HPE SecureMail Cloud and initiate secure email with the Zero Download Messenger(ZDM) and ANY fully functional browser on ANY platform!

Go to the Zero Download Messenger, click the “Compose” button and send an encrypted message.


What is the Zero Download Messenger?

The Zero Download Messenger(ZDM) is an interface that allows subscribers to initiate secure email without the need to install HPE SecureMail Cloud software. It also allows your
recipients to read your secure email and reply securely.

The ZDM is not a web mail system and does not store/archive any secure email. Messages will only be stored in your sent folder and recipient’s inbox.

How does it work? When clicking on the “Read Message” button, recipients use their browser to post the encrypted content to the HPE cloud temporarily. HPE then authenticates the recipient, decrypts the message in memory and displays it back to the recipient via a secure browser session. When the secure browser session is ended, the message will no longer be in server memory.

The Zero Download Messenger requires that users log in each time they access the system and the secure session will timeout after a short amount of time for security purposes.

Go to the Zero Download Messenger, click the “Compose” button and send an encrypted message.

Tip: If you initiate secure email, click “Copy Me” to send a copy of the message to yourself for your own records.


Where can I get help with using the HPE SecureMail Cloud?

The Quick Start page can help you get up and running fast, and our Support Team can provide answers to any questions you may have.


What makes the HPE SecureMail Cloud different from other encryption solutions?

HPE Security – Data Secutiy encryption products are so much easier to use than conventional encryption products because they are based on the breakthrough technology known as Identity-Based Encryption. With this technology, the HPE SecureMail Cloud provides the most transparent experience for end users. Sending a secure encrypted email is as simple as clicking a button, and messages can be read anywhere, anytime through a browser-based interface.

The HPE SecureMail Cloud also doesn’t have the overhead or risks of a webmail system. No messages are stored on the service so you and your recipients have complete control over all secure content.


Do my recipients need to install software?

No. When you send an encrypted email, the recipient receives an HTML attachment containing your secure message. When they open it in their browser, they will be able to decrypt and see your email through a secure connection. It’s that easy!

If, however, they wish to see their secure mail in their own Outlook or Outlook Express email client, they are welcome to join the HPE SecureMail Cloud and install the HPE SecureMail plug-in.


How does the HPE SecureMail Cloud work?

The HPE SecureMail Cloud is based on the same technology as HPE Security – Data Secutiy’s flagship desktop product: HPE SecureMail. The only difference is that it’s a hosted service, so HPE Security – Data Secutiy provides the hardware and server software infrastructure needed to support the system. For an explanation of how HPE Security – Data Secutiy’s breakthrough Identity-Based Encryption technology works, please visit our website at www.voltage.com/technology.


What mobile devices/platforms are supported by HPE SecureMail Mobile Edition?

We support Apple iOS 5.1 or later; Google Android 2.2, 2.3, and 4.0; and RIM BlackBerry 5.0 or later.


How do I send new encrypted email with HPE SecureMail Mobile Edition?

Visit www.voltage.com/products/email-security/hpe-securemail-cloud/enable/ and enter your email address. Once done, you will receive a secure message. Open the email on your device and follow the instructions to download the app from Apple App Store, Google Play, or BlackBerry App World. Using the SecureMail Mobile app, open and decrypt the original secure message sent to you. After this is done, you will able to compose secure email from your device!


Can I still use my own email software and regular email account?

The HPE SecureMail Cloud has a plug-in for Microsoft Outlook or Outlook Express, and it works with all standard email accounts. When you download and install the HPE SecureMail plug-in you’ll get a “Send Secure” button added to your Outlook (or Outlook Express) interface. To send encrypted email, simply press the button.

People using Mac OS X, Linux and other platforms can use the HPE SecureMail Zero Download Messenger (ZDM) to encrypt email to anyone.

If you would like the HPE SecureMail Cloud to support other email software or platforms, please send your suggestions to vsn-support@voltage.com


How can I be sure that no one else sees the content of my messages?

The HPE SecureMail Cloud is a true point-to-point encryption service for email. This means that once you have encrypted a message, it remains unreadable until it is received and decrypted by the intended recipient.


Can IT managers or my ISP see my email?

No. Not even your IT department or ISP will be able to access your messages. Which is why the HPE SecureMail Cloud is so valuable to executives and professionals working on sensitive business matters such as mergers and acquisitions, contract negotiations, new product development or human resource issues.


Is the HPE SecureMail Cloud really less expensive than other encryption solutions?

Yes it is because while most encryption offerings are designed and priced for medium and large businesses, the HPE SecureMail Cloud is specifically targeted for independent professionals and small- to medium-sized offices. Plus, considering that HPE SecureMail Cloud requires little if any training, zero investment in hardware and no certificate-management time, it provides far superior value to traditional encryption products, even other hosted solutions


How do I use HPE SecureFile to protect files on my PC?

HPE SecureFile allows users to transparently secure files on portals and intranets. With just a single click, sensitive business documents that contain patient health information, financial statements or intellectual property can be easily secured to authorized recipients. Once secured, these documents can be exchanged via email, portals and FTP, or stored locally on a desktop or USB token. With the file secured by HPE SecureFile, the information is always protected no matter where the document travels.

Office 2007 and 2010 users can encrypt and enforce rights management with the latest release of SecureFile! Click Here to see how!


What is “Voltage” and why some of the buttons and product information are branded “Voltage”?

HPE SecureMail was formerly known as “Voltage SecureMail” before the acquisition of Voltage Security by Hewlett Packard in 2015. Soon all branding that features “Voltage” will be switched to Hewlett Packard Enterprise or HPE.